We offer our customers 24 hour customer service via e-mail.
In order to credit your account or credit card for the return merchandise, the item(s) must be postmarked 7 days of receipt of the original purchase. ALL original packaging including dustbags and gift boxes MUST be returned. We do not refund any sort of shipping charges. You will not be refunded original shipping charges nor will you be refunded to ship product back to us. Merchandise cannot be used. We will replace a defected product.
- Order online through our certified secure server. Please let us know if you have any questions:
- We have taken extra precautions to bring you a safe and secure shopping environment. All customer information is private.
- We accept: Visa, Mastercard, AMEX, and Discover
We ship via USPS Priority Mail. You may also choose FedEx or UPS.
All customers receive carefully packaged orders wrapped in Plia's lavender gift box and a handwritten card.